Interpreting your AWstats

Unique visitors

A unique visitor is a person or computer (host) that has made at least 1 hit on 1 page of your web site during the current period shown by the report. If this user makes several visits during this period, it is counted only once. Visitors are tracked by IP address, so if multiple users are accessing your site from the same IP (such as a home or office network), they will be counted as a single unique visitor.

Number of visits

The number of visits are the total number of visits by all visitors over a given period of time. If a user visits your site and then comes back 6 more time you should see a unique visit total as 1 and 7 total visits.

PagesThis is the total number of pages viewed by visitors. Pages are usually HTML, PHP or ASP files, not images or other files requested as a result of loading a “Page” such as javascript or css files.

HitsThis is every file requested by the visitor. This includes pages and images together. If you have a page with 2 images calling a java script file the page will generate a total of 4 hits. This is the most common referenced stat used and one that is virtually meaningless (and useless). The more appropriate numbers to consider are both ‘number of visitors’ and ‘unique visitors’.


Total number of bytes for pages, images and files downloaded by web browsing.  If you have a page that has 50 KB of text, 2 images at 24 and 32 KB then each visitor to that page will take 106 KB of your bandwidth.

Source: Understanding AWstats


ISP outgoing mail servers

Below is a list of popular ISP outgoing mail servers. If your ISP is not listed, e-mail

Click here for a guide on setting up your e-mail.

Telkom ADSL
Telkom Mobile
Cell C
Web Africa
Internet Solutions


Auto-responder setup

To log in to your cPanel, follow these steps:

  • Browse to your website adding a trailing /cpanel/ to the URL (e.g.
  • Enter your username and password
  • Click the Log in button


    Reset email password

    To change your e-mail password, follow these steps:

        • Browse to your webmail page (e.g.
        • Enter your e-mail address and current password
        • Click the Log in button
        • Click the drop down arrow next to your e-mail address (top right) and click Password & Security
        • Enter a new password and click the Save button

    Akeeba backup error

    This error may occur if your hosting account is set to use an older version of PHP. The latest versions of AkeebaBackup require PHP5.6 or later.

    To resolve this issue, in cPanel click “Select PHP version” and choose PHP version 5.6 or later and click Set as current.