Onsite support
Whether you need help setting up a new computer, printer or WiFi router or have particular support requirements, we’re just an appointment away. Click here for more information on our onsite support.
Remote support
We offer remote support to clients with a reliable and fast internet connection to help address all kinds of minor issues. Click here for more information on our remote support.
Workshop
Our workshop is fully equipped to assist with new setups and deal with most support issues. Laptops, monitors and printers will be sent to the nearest service centre for advanced repairs. Hard drives will be sent to a data recovery lab for mechanical data recovery. Click here for more information on our workshop support.
Onsite support
- Backup solutions
- Information security
- Network and cloud storage
- On-site upgrades and repairs
- PC support and maintenance
- Servers and networks
- Virus/malware removal
Onsite support rates
| On-site data use (per gig) | R100 |
| Handling fee (for parts/spares purchased on the go) | R100 |
| 30 minutes | R350 |
| Per hour (Monday – Friday 08:00 – 16:00) | R500 |
Remote support
- Setting up e-mail
- Help with your website
- Help with Microsoft Office
- Connect to your network / server
- Installing new programs
- Installing a new printer/scanner
- Help with many other minor issues
Remote support rates
| Under 5 minutes | R60 |
| Under 10 minutes | R120 |
| First 30 minutes | R270 |
| Per hour 60 minutes | R420 |
Workshop support
- New PCs
- Upgrades and repairs (PCs and laptops)
- Virus/malware removal
- System recovery and reinstalls
- Backups (local, NAS and cloud)
- Drive cloning/copying
- Logical data recovery (e.g. deleted files)
- Mechanical data recovery (e.g. damaged hard drive)
- Laptop repairs
Workshop rates
| Under 5 minutes | R60 |
| Under 10 minutes | R120 |
| Same day / priority fee | R300 |
| First 30 minutes | R270 |
| Per hour 60 minutes | R420 |
| Backup & restore < 1TB | R420 |
| Backup & restore > 1TB | R640 |
| Insurance assessment | R270 |
| Insurance assessment & letter | R370 |
| Data recovery assessment | R420 |
| Windows only reinstall | R420 |
| Full reinstall | R840 |
| Driver search & download ea. | R420 |
| Download < 500MB | R140 |
| Download per GB > 500MB | R120 |
| Windows password reset | R420 |
| E-mail password reset | R270 |
| Malware / virus scan & removal | R640 |