Onsite support

Whether you need help setting up a new computer, printer or WiFi router or have particular support requirements, we’re just an appointment away. Click here for more information on our onsite support.

Remote support

We offer remote support to clients with a reliable and fast internet connection to help address all kinds of minor issues. Click here for more information on our remote support.

Workshop

Our workshop is fully equipped to assist with new setups and deal with most support issues. Laptops, monitors and printers will be sent to the nearest service centre for advanced repairs. Hard drives will be sent to a data recovery lab for mechanical data recovery. Click here for more information on our workshop support.

Onsite support
  • Backup solutions
  • Information security
  • Network and cloud storage
  • On-site upgrades and repairs
  • PC support and maintenance
  • Servers and networks
  • Virus/malware removal
Onsite support rates
On-site data use (per gig) R100
Handling fee (for parts/spares purchased on the go) R100
30 minutes R350
Per hour (Monday – Friday 08:00 – 16:00) R500
Remote support
  • Setting up e-mail
  • Help with your website
  • Help with Microsoft Office
  • Connect to your network / server
  • Installing new programs
  • Installing a new printer/scanner
  • Help with many other minor issues
Remote support rates
Under 5 minutes R60
Under 10 minutes R120
First 30 minutes R270
Per hour 60 minutes R420
Workshop support
  • New PCs
  • Upgrades and repairs (PCs and laptops)
  • Virus/malware removal
  • System recovery and reinstalls
  • Backups (local, NAS and cloud)
  • Drive cloning/copying
  • Logical data recovery (e.g. deleted files)
  • Mechanical data recovery (e.g. damaged hard drive)
  • Laptop repairs
Workshop rates
Under 5 minutes R60
Under 10 minutes R120
Same day / priority fee R300
First 30 minutes R270
Per hour 60 minutes R420
Backup & restore < 1TB R420
Backup & restore > 1TB R640
Insurance assessment R270
Insurance assessment & letter R370
Data recovery assessment R420
Windows only reinstall R420
Full reinstall R840
Driver search & download ea. R420
Download < 500MB R140
Download per GB > 500MB R120
Windows password reset R420
E-mail password reset R270
Malware / virus scan & removal R640