Onsite support
Whether you need help setting up a new computer, printer or WiFi router or have particular support requirements, we’re just an appointment away. Click here for more information on our onsite support.
Onsite services
Backup solutions
Information security
Network and cloud storage
On-site upgrades and repairs
PC support and maintenance
Servers and networks
Virus/malware removal
Rates
| On-site data use (per gig) | R100 |
| Handling fee (for parts/spares purchased on the go) | R100 |
| 30 minutes | R450 |
| Per hour (Monday – Friday 08:00 – 16:00) | R680 |
Remote support
We offer remote support to clients with a reliable and fast internet connection to help address all kinds of minor issues. Click here for more information on our remote support.
Remote services
Setting up e-mail
Help with your website
Help with Microsoft Office
Connect to your network / server
Installing new programs
Installing a new printer/scanner
Help with many other minor issues
Rates
| Up to 15 minutes | R175 |
| First 30 minutes | R350 |
| Per hour 60 minutes | R570 |
Workshop
Our workshop is fully equipped to assist with new setups and deal with most support issues. Laptops, monitors and printers will be sent to the nearest service centre for advanced repairs. Hard drives will be sent to a data recovery lab for mechanical data recovery. Click here for more information on our workshop support.
Workshop services
New PCs
Upgrades and repairs (PCs and laptops)
Virus/malware removal
System recovery and reinstalls
Backups (local, NAS and cloud)
Drive cloning/copying
Logical data recovery (e.g. deleted files)
Mechanical data recovery (e.g. damaged hard drive)
Laptop repairs
Rates
| First 30 minutes | R350 |
| Per hour 60 minutes | R570 |
| Same day / priority fee | R300 |
| Backup & restore < 1TB | R520 |
| Backup & restore > 1TB | R770 |
| Insurance assessment & letter | R520 |
| Data recovery assessment | R520 |
| Windows only reinstall | R520 |
| Full reinstall | R960 |
| Driver search & download ea. | R520 |
| Download per Gig | R140 |
| Windows password reset | R520 |
| E-mail password reset | R300 |
| Malware / virus scan & removal | R770 |