IT Support
We offer on-site, remote and workshop services.
IT Support
We offer on-site, remote and workshop services.
Onsite
Whether you need help setting up a new computer, printer or WiFi router or have particular support requirements, we’re just an appointment away.
WORKSHOP
Our workshop is fully equipped to assist with new setups and deal with most support issues.
REMOTE
We offer remote support to clients with a reliable and fast internet connection to help address all kinds of minor issues.
Onsite
Whether you need help setting up a new computer, printer or WiFi router or have particular support requirements, we’re just an appointment away.
Onsite
Whether you need help setting up a new computer, printer or WiFi router or have particular support requirements, we’re just an appointment away.
- Backup solutions
- Information security
- Network and cloud storage
- On-site upgrades and repairs
- PC support and maintenance
- Servers and networks
- Virus/malware removal
| On-site data use (per gig) | R100 |
| Handling fee (for parts/spares purchased on the go) | R100 |
| 30 minutes | R350 |
| Per hour (Monday – Friday 08:00 – 16:00) | R500 |
Workshop
Our workshop is fully equipped to assist with new setups and deal with most support issues. Laptops, monitors and printers will be sent to the nearest service centre for advanced repairs. Hard drives will be sent to a data recovery lab for mechanical data recovery.
Workshop
Our workshop is fully equipped to assist with new setups and deal with most support issues. Laptops, monitors and printers will be sent to the nearest service centre for advanced repairs. Hard drives will be sent to a data recovery lab for mechanical data recovery.
- New PCs
- Upgrades and repairs (PCs and laptops)
- Virus/malware removal
- System recovery and reinstalls
- Backups (local, NAS and cloud)
- Drive cloning/copying
- Logical data recovery (e.g. deleted files)
- Mechanical data recovery (e.g. damaged hard drive)
- Laptop repairs
| Under 5 minutes | R60 |
| Under 10 minutes | R120 |
| Same day / priority fee | R300 |
| First 30 minutes | R270 |
| Per hour 60 minutes | R420 |
| Backup & restore < 1TB | R420 |
| Backup & restore > 1TB | R640 |
| Insurance assessment | R270 |
| Insurance assessment & letter | R370 |
| Data recovery assessment | R420 |
| Windows only reinstall | R420 |
| Full reinstall | R840 |
| Driver search & download ea. | R420 |
| Download < 500MB | R140 |
| Download per GB > 500MB | R120 |
| Windows password reset | R420 |
| E-mail password reset | R270 |
| Malware / virus scan & removal | R640 |
Remote
We offer remote support to clients with a reliable and fast internet connection to help address all kinds of minor issues.
Remote
We offer remote support to clients with a reliable and fast internet connection to help address all kinds of minor issues.
- Setting up e-mail
- Help with your website
- Help with Microsoft Office
- Connect to your network / server
- Installing new programs
- Installing a new printer/scanner
- Help with many other minor issues
| Under 5 minutes | R60 |
| Under 10 minutes | R120 |
| First 30 minutes | R270 |
| Per hour 60 minutes | R420 |
Why do you charge for remote support?
In 2016, a total of 40% of all our productive time was spent on offering remote support. More and more people are opting for remote support to save on their IT costs. Our business simply wouldn’t be sustainable if we had to offer this service for free. Terms of service apply.