Privacy Policy

This is the Privacy Policy of Delitech (Pty) Ltd t/a Delitech I.T. Solutions (“us”, “we”, “our”).

We collect personal information by various methods including information actively provided by you, and information from third parties contracting with Delitech, to provide services to you.

The types of personal information we collect include your name, contact information, ID number, and, where applicable, information about your computer(s), data, network, software, etc.

We will create and maintain service records, including but not limited to job cards, notes, pictures, including “before” and “after” pictures of your property, and reports. All service records will be treated as personal information in accordance with our Privacy Policy and Protection of Personal Information Policy, available on our website, or by e-mailing legal@delitech.co.za.

We reserve the right to log, record and archive all communication with you, including e-mails, SMS, social media posts, telephone calls and camera footage, for administrative, training, legal, security and support reasons.

We may use aggregate or anonymous information, which will not be linked to individuals, for various other internal uses.

We will not share your personal information with any third parties except as disclosed in this policy.

We may provide your personal information to our app, infrastructure, last mile, network, upstream, service providers, and suppliers to assist in our uses disclosed herein, notably to provide services to you.

Your personal information will be stored in a combination of paper and electronic files. These are protected by security measures appropriate to the nature of the information.

You may request to review your personal information contained in our files by e-mailing legal@delitech.co.za. If you believe that any of your personal information is inaccurate, you may request a correction.

You may request that we update or delete your personal information. We will not be able to delete any information that we are, by law, required to keep.

Depending on the services we provide to you, we may access, including but not limited to back up, copy, download, move, optimise, repair, restore, save, synchronise, test, transfer and upload your data, as applicable. While we may perform random integrity checks, we will not actively browse your data. We will not make unauthorised copies of your data, and we will not share your data with anyone. If you request that we back up your data, we will, unless instructed otherwise, keep such backup for thirty (30) days, after which we will permanently delete such backup. Notwithstanding your right to privacy, we must, by law, report any unlawful data.

We may disclose your personal information pursuant to a legal summons, to report any unlawful activity or behaviour, or to our attorneys if we take legal action against you.

We may amend this policy from time to time. If such amendments affect how we use or disclose personal information already held by us in a material way, we will obtain your consent.

If you would like more information, have any questions, or believe that we are in breach of this policy, contact us as follows:

Delitech (Pty) Ltd t/a Delitech I.T. Solutions
Shop 10B, Ryneveld Lifestyle Centre
75 Van Ryneveld Ave
Pierre van Ryneveld
0157

Tel:                  087 821 7101
Fax:                 086 628 2475
Website:          www.delitech.co.za
E-mail:            legal@delitech.co.za