These are the Terms and Conditions of Sale (“terms”) of Delitech (Pty) Ltd t/a Delitech I.T. Solutions (“us”, “we”, “our”).
Any reference to the singular also mean the plural, and vice versa.
These terms are subject to change. It is your responsibility to read these terms before ordering/purchasing any goods, including but not limited to accessories, adaptors, cables, components, connectors, consumables, hardware, licences, parts, peripherals, software, spares and sundries (“items”) from us.
By ordering/purchasing any items from us, you agree to these terms.
Our prices are subject to change and exclude delivery, configuration, installation and/or end-user support (“value-added services”) unless stated otherwise. Any value-added services will be provided to you subject to our Terms of Service and charged for.
In-store: We accept cash, EFT/internet banking, credit card and Zapper payments. Cash (bank notes) and cheque deposits directly into our bank account are subject to a banking fee of fifty rand (R50). Online: We accept EFT/internet banking payments.
Our banking details appear on all invoices and our website. It is your responsibility to verify that you make payment to the correct bank account. We will announce changes to our banking details across multiple platforms, including at our office, by e-mail and SMS, and on our website and social media pages. You must disregard any apparent changes to our banking details that are not consistent with this policy.
All items remain our property until paid for in full.
Our quotations are valid for one (1) weekday only unless stated otherwise. We may cancel/withdraw quotations at any time, including in the event of a major supplier price change, pricing error or if goods become out of stock or “end of life” (“EOL”).
All sales are subject to the availability of stock. By displaying goods in our marketing materials, including but not limited to presentations, on our website or social media pages or any printed materials, we do not necessarily mean that stock is readily available. Many items are available on order only.
Any images used to depict items are for illustration purposes only. Items may vary from images.
Online: Orders are subject to full payment in advance. In-store: Orders below ten thousand rand (R10000) are subject to a deposit of fifty percent (50%). Orders above ten thousand rand (R10000) are subject to full payment.
Orders placed on weekends or public holidays will be processed the following weekday. We may cancel orders at any time, including in the event of a major supplier price change, pricing error or if goods become out of stock or EOL. We will refund you in full.
You may cancel any order, excluding special and import orders, for a full refund within twenty-four (24) hours of placing the order. Refunds for orders, excluding special and import orders, will be subject to a cancellation charge of ten percent (10%) if cancelled later. Refunds for special or import orders will be subject to a cancellation charge of twenty five percent (25%) and any applicable handling fees, banking fees, forex fees, shipping fees, etc.
Most orders, excluding special and import orders, will be ready for collection in 2-3 weekdays (excluding weekends and public holidays) (“ETA”). Special and import orders may take longer (21 days or more). There may be delays in supply from time to time. All ETA’s are subject to change. We will notify you if your order is delayed. If you feel that your order is unreasonably late, you may cancel your order for a refund.
We will notify you once your order is ready to collect. You must collect your order in person. It is your responsibility to advise us if someone else will be collecting your order on your behalf, failing which we will not release your order. We may require proof of identity on collection of your order. All orders must be signed for on collection. You must collect your order within five (5) weekdays, failing which we may on-sell your order or return your order to the supplier (a handling fee of ten percent (10%) will be charged).
If you choose for us to deliver your order, we will charge a delivery fee. Delivery excludes value-added services. Any value-added services will be provided to you subject to our Terms of Service and charged for.
You may return any purchase, excluding special and import orders, to us in the original, sealed packaging within seven (7) days from the date of purchase for a full refund. Special and import orders are not eligible for a refund. All returns are subject to inspection and testing. Any item that is unfit for resale, including but not limited to damaged or missing accessories, brochures, leaflets, media, packaging, parts, etc. or used (opened, unsealed, configured, installed etc.) will not be eligible for a refund.
It is your responsibility to carefully check specifications, verify compatibility with your existing configuration, and to advise us if you have any specific requirements regarding attributes, features, environment or use. Any failure by you to disclose such requirements will not be grounds to return an item.
All returns must be accompanied by an original invoice.
Refunds will be paid to the bank account of the original purchaser by EFT only.
Special offers/promotions are subject to availability. We may cancel/withdraw special offers/promotions at any time. Promotional terms and conditions may apply.
We are a reseller, not a manufacturer. We are unable to guarantee the compatibility, performance, reliability or quality of any item.
It is your responsibility to adhere to configuration/installation instructions and directions for use.
During the first six (6) months from the date or purchase, you may return defective items or items that fail to perform within specified parameters or meet quality standards for refund, repair or replacement. After six (6) months you may return defective items for repair or replacement under the standard manufacturer warranty. High-end goods, including but not limited to all-in-ones, laptops, tablets, printers and monitors will be sent to the nearest authorised service centre for inspection, checks and testing (“RMA procedure”). While we are fully committed to your rights under the CPA Sec. 20/56, the manufacturer has the right to verify defects. During the first six (6) months, we will refund, repair or replace the item at your direction as soon as the manufacturer confirms the defect. We will otherwise repair or replace the item in our discretion. The RMA procedure may take up to thirty (30) days.
If you suspect any item is defective you must immediately stop using that item and return it to us as soon as possible. If you continue to use such item, you may cause further damage, effectively voiding the warranty.
Storage devices (solid state drives, mechanical hard drives, flash drives, etc.) can fail without warning. While we will deal with the defective item appropriately under warranty, it is your responsibility to back up your data. We will not be liable to you for any data loss, regardless of the cause thereof.
Subject to the exclusions and limitations stated, all items are warranted against defects in material and workmanship by the manufacturer for at least six (6) months from the date or purchase unless stated otherwise.
The following will immediately void the warranty:
- Improper configuration/installation/use
- Improper care/cleaning
- Changes/modifications (including changing electrical plugs)
- Broken/bent/damaged/stripped cables/connectors/pins/jumpers/seals/screws
- Any scratches/marking/writing on the item or removal of labels
- Physical damage (including spills)
- Commercial/industrial use (except where specified for this purpose) or use without taking proper precautions against dust/dirt/grease/grime
- Electrical damage (including static, surge, lightning or improper power)
- Over-clocking (except where specified for this purpose)
- Unauthorised repair/service
We will not be liable for the actions, expressions, claims or representations of any of our staff acting beyond the scope of their employment, or for those of reviewers or any third party.
If you have any complaints, e-mail firstname.lastname@example.org. We will make every effort to address your concerns. You agree not to report to any consumer forum, on any website or in the media, including social media, without giving us fair opportunity to respond. By reporting to such a platform, you waive your right to confidentiality regarding the matter and agree that we may disclose any relevant information on the same platform that you used. We reserve the right to issue a statement on our website and social media pages.
We reserve the right to log, record and archive all interactions, including e-mails, social media messages, phone calls and video footage.
In the unlikely event that we take legal action against you, all fees, including but not limited to legal fees on attorney and client scale, will be for your account.
You consent to the jurisdiction of the Magistrate’s Court as the final forum for dispute resolution.
EXCEPT TO ANY EXTENT PROHIBITED UNDER THE LAW, YOU DISCLAIM US FROM ANY LIABILITY TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR LOSS, INCLUDING BUT NOT LIMITED TO, ANY DAMAGE OR LOSS ARISING FROM LOST PROFITS, REVENUE OR OPPORTUNITY. OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL BE LIMITED TO R1000.
The name DELITECH is registered with the Companies and Intellectual Property Commission. DELITECH and DELITECH I.T. SOLUTIONS and our logo are trademarks in the Republic of South Africa.
Any failure by us to enforce any of our terms does not in any way suggest a waiver of any of our rights. If any of our terms are severed, the remaining terms will remain in effect.
Our terms are governed by the laws of the Republic of South Africa, as applied to agreements entered into, and constitute a legal and binding agreement.
All prior or contemporaneous agreements are merged herein and superseded hereby.
ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.