Terms of Sale

These terms and conditions (“terms”) apply to all sales by Delitech (Pty) Ltd t/a Delitech I.T. Solutions (“us”, “we”, “our”).

Any reference to the singular also incorporate the plural, and vice versa.

These terms are subject to change. It is your responsibility to read these terms before purchasing any goods, including but not limited to accessories, adaptors, cables, components, connectors, consumables, hardware, licences, parts, peripherals, software, spares and sundries (“items”) from us.

By purchasing any item from us, you agree to these terms.

You must provide certain personal information, such as your name and contact information, to purchase items from us. We will collect and use this information in accordance with our Privacy Policy (available on our website or by sending an e-mail to legal@delitech.co.za). You warrant that the personal information you provide will be true and accurate.

Our prices are subject to change without prior notice and exclude delivery and other services. Any services that we provide to you, including but not limited to configuration, installation, and setup services, will be subject to our terms of service, and charged for.

You warrant that you can afford and agree to pay for all items. All items remain our property until paid for in full. We reserve the right to hand over unpaid accounts for collection, incurring admin and legal fees, for which you will be liable.

We accept EFT/internet, debit/credit card and Zapper payments. Cash (bank notes) and cheque deposits directly into our bank account are subject to a banking fee of fifty rand (R50). Our bank details appear on all invoices and our website. It is your responsibility to verify that you make payment to the correct bank account. We will announce changes to our bank details across multiple platforms, including at our office, by e-mail and SMS, and on our website and social media pages. You must disregard any changes to our bank details that are not consistent with this policy. Your order will remain due and payable until such time as your payment reflects in our bank account.

We reserve the right to refuse to accept, process or honour payment on any order, and to cancel any transaction, including any order for which payment has already been made, at our discretion, including but not limited to causes beyond our control, including the event of a major supplier price change, pricing error or if goods become out of stock or “end of life”, or for any other reason. If we cancel your order, you will be entitled to receive a full refund.

All quotations are valid for one (1) weekday only unless stated otherwise. We may cancel quotations at any time, including in the event of a major supplier price change, pricing error or if goods become out of stock or “end of life”, or for any other reason.

All sales are subject to the availability of stock. By displaying goods in our marketing materials, including but not limited to on our website, social media pages, or any printed materials, we do not guarantee that stock is readily available. Many items are available on order only. We will advise you when you place an order.

Images used to depict items are for illustration purposes only. Items may vary from images.

All online orders are subject to full payment in advance. Stock will be reserved on confirmation of payment.

Orders placed on weekends or public holidays will be processed the following weekday.

You may cancel any order, excluding special and import orders, for a full refund within twenty-four (24) hours of placing the order. Refunds for orders, excluding special and import orders, will be subject to a cancellation charge of ten percent (10%) if cancelled later. Refunds for special or import orders will be subject to a cancellation charge of twenty five percent (25%) and any applicable handling fees, banking fees, forex fees, shipping fees, etc.

Most orders, excluding special and import orders, will be ready for collection in 3-5 weekdays (excluding weekends and public holidays). Special and import orders may take longer (21 days or more, as we will advise when you place the order). There may be delays in the supply chain from time to time. We will notify you if your order is delayed. If you feel that your order is being unreasonably delayed, you may cancel your order for a refund.

We will notify you when your order is ready to collect. It is your responsibility to advise us if a third party will be collecting your order on your behalf, failing which we may refuse to release the order to that person. We reserve the right to require proof of identity upon collecting your order. All orders must be signed for upon collection. You must collect your order within five (5) weekdays, failing which we may on-sell your order or return your order to the supplier.

If you choose for us to deliver your order, we will charge a delivery fee. Any services that we provide to you upon delivery, including but not limited to configuration, installation, and setup services, will be subject to our terms of service, and charged for.

You may return any purchase, excluding special and import orders, to us in the original, sealed packaging within seven (7) days of the invoice date for a refund. We reserve the right to charge a reasonable handling fee, typically ten percent (10%). Special and import orders are not eligible for return or for a refund. All returns are subject to inspection and testing. Any item that is unfit for resale, including but not limited to damaged or missing accessories, brochures, leaflets, media, packaging, parts, etc. or being used will not be eligible for return or for a refund.

It is your responsibility to carefully check specifications, verify compatibility, and to advise us if you have specific requirements regarding attributes, features, or intended use, failing which we reserve the right to refuse any return or refund of the item.

All returns must be accompanied by your original invoice.

Refunds will be paid to the original purchaser by EFT only. No cash refunds will be paid.

Special offers and promotions are subject to availability. We may withdraw offers and promotions at any time. Promotional terms and conditions, including the right to limit quantities, may apply.

We are a reseller, not a manufacturer. We are not responsible for, do not guarantee, and will not be liable to you for, the compatibility, performance, reliability, or quality of any item.

It is your responsibility to adhere to any configuration, installation or setup instructions and directions for use.

Within the first six (6) months of the invoice date, you may return any defective item or item that fails to perform within specified parameters or meet quality standards for a refund, repairs, or replacement (excluding special or import orders). After this time, you may return any defective item for repair or replacement under the standard manufacturer warranty (excluding special or import orders). We will send high-end goods, including but not limited to all-in-ones, laptops, tablets, printers, and monitors, to the manufacturer’s nearest authorised distributor, agent or service centre for inspection and testing (return merchandise authorisation or “RMA”). While we are fully committed to your rights under the CPA Sec. 20/56, the manufacturer, through its agents, distributors and service centres, has the right to verify the defect. We will refund, repair, or replace the item, as applicable under this warranty policy as soon as the manufacturer authorises the return. The RMA may take up to thirty (30) days.

You agree to allow us, and any representatives of the supplier, including its authorised distributor, agent, or service centre, to perform our reasonable duties. You agree that you will not interfere with any process, including pressuring us, or any representatives of the supplier, to perform “faster”, including to “cut corners”, break any laws, regulations or rules, fail to follow proper precautions or procedures, including but not limited to administrative, legal and safety precautions or procedures, or to otherwise break with accepted industry practice.

If you believe an item is defective you must immediately stop using that item and return it to us as soon as possible. If you continue to use that item, you may cause further damage, voiding the warranty.

Storage devices (solid state drives, mechanical hard drives, flash drives, etc.) can fail without warning. While we will deal with the defective item appropriately under warranty, it is your responsibility to back up your data. We are not responsible for, and will not be liable to you for, any corruption or loss of data.

Subject to the exclusions and limitations stated, all items are warranted against defects in material and workmanship by the manufacturer for at least six (6) months from the date or purchase, unless stated otherwise.

The following will immediately void the warranty:

  • Improper configuration/installation/use
  • Improper care/cleaning
  • Changes/modifications (including changing electrical plugs)
  • Broken/bent/damaged/stripped cables/connectors/pins/jumpers/seals/screws
  • Any scratches/marking/writing on the item or removal of labels
  • Physical damage (including spills)
  • Commercial/industrial use (except where specified for this purpose) or use without taking proper precautions against dust/dirt/grease/grime
  • Electrical damage (including static, surge, lightning, or improper power)
  • Over-clocking (except where specified for this purpose)
  • Unauthorised repair/service

All sales are “as is”, without warranty of any kind, express or implied, including but not limited to any implied warranties of reliability, fitness for any particular purpose, timeliness, sequence, completeness, non-infringement of third party rights and/or freedom from errors or inaccuracies.

You agree to defend, indemnify and hold Delitech, its officers, directors, employees, agents, licensors, and suppliers harmless from and against any claims, damages, actions and liabilities, including but not limited to, any loss of profits, direct, indirect, incidental, special, consequential or punitive damages arising, or alleged to arise, from any sales; and any legal and accounting fees, resulting from, or alleged to result from any sales.

We will not be liable for the actions, expressions, claims or representations of any of our employees acting beyond the scope of their employment, or for those of reviewers or any third party.

If you have any complaints, e-mail complaints@delitech.co.za. We will make every effort to address your concerns. You agree not to report to any consumer forum, on any website or in the media, including social media, without giving us fair opportunity to respond. By reporting to such a platform, you waive your right to confidentiality regarding the matter and agree that we may disclose any relevant information on the same platform that you used. We reserve the right to issue a statement on our website and social media pages.

We reserve the right to log, record and archive all communication with you, including e-mails, SMS, social media posts, telephone calls and camera footage, for administrative, training, legal, security and support reasons.

In the unlikely event that we take legal action against you, all fees, including but not limited to legal fees on attorney and client scale, will be for your account.

You consent to the jurisdiction of the Magistrate’s Court as the final forum for dispute resolution.

Any dispute regarding these terms or our services that cannot be resolved between the parties, will however, first be referred to confidential arbitration in terms of the rules of the Arbitration Foundation of South Africa prior to proceeding to Court, and such arbitration will be conducted in English.

Access to our services and using our services in territories or countries where our services are illegal is strictly prohibited. You may not use our services in violation of South African export laws and regulations.

If any provision of these terms is found to be invalid by any Court having competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of these Terms, which will remain in full force and effect.

EXCEPT TO ANY EXTENT PROHIBITED UNDER THE LAW, YOU DEFEND, INDEMNIFY AND HOLD US, INCLUDING OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS, HARMLESS FROM AND AGAINST ANY CLAIMS, DAMAGES, ACTIONS AND LIABILITIES, INCLUDING BUT NOT LIMITED TO, ANY LOSS OF PROFITS, OPPORTUNITY OR REVENUE, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OR RESULTING FROM, OR ALLEGED TO ARISE OR RESULT FROM, WHATSOEVER CAUSE. OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) WILL BE LIMITED TO R1000.

The name DELITECH is registered with the Companies and Intellectual Property Commission. DELITECH and DELITECH I.T. SOLUTIONS and our logo are trademarks in the Republic of South Africa.

Any failure by us to enforce any of these terms does not in any way suggest a waiver of any of our rights.

These terms are governed by the laws of the Republic of South Africa, as applied to agreements entered, and constitute a legal and binding agreement between the parties.

All prior or contemporaneous agreements are merged herein and superseded hereby.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.