Our support team checks for and responds to tickets during support hours only. Support hours are Mo-Fr 05:00-22:00 (including public holidays but excluding 25 December and 1 January). Tickets submitted during any other hours will be responded to as soon as our support team resumes service.
Please note: While line faults etc. may be reported any time during support hours, the applicable network provider will attend to any network issues according to its terms, which form part of your service agreement as per your application form.
While we will do everything within our means to keep you up to date of any progress, we are unable to expedite network operator support requests. Refer to your service agreement for more information.